Regional Case Manager, Latino Outreach

Fair Haven Community Health Care 

For over 54 years, FHCHC has been an innovative and vibrant community health center, catering to multiple generations with over 165,000 office visits across 21 locations. Guided by a Board of Directors, most of whom are patients themselves, we take pride in being a healthcare leader dedicated to delivering high-quality, affordable medical and dental care to everyone, regardless of their insurance status or ability to pay. Our extensive range of primary and specialty care services, along with evidence-based programs, empowers patients to make informed choices about their health. As we expand our reach to underserved areas, our commitment to prioritizing patient needs remains unwavering. FHCHC's mission is to enhance the health and social well-being of the communities we serve through equitable, high-quality, and culturally responsive patient-centered care.

Position Summary

The Regional Case Manager, Latino Outreach will provide culturally enhanced case management services for individuals with substance use or co-occurring disorders. This position will focus on recovery-oriented services that increase individuals access to equitable care, connect individuals to support services, improve individuals’ quality of life, decrease stigmas and promote health equity with a focus on Latino populations/groups. An emphasis will be placed on targeting culturally and linguistically competent services with a focus on addressing identified disparities in the global systems of care for Latino populations. The Regional Case Manager will collaborate extensively with outside service providers, and make appropriate internal/external referrals.

Key Responsibilities
Reporting to the Director of Addiction Medicine and with close collaboration with the Department of Care Coordination and Integrated Support Programs, the Regional Case Manager of Latino Outreach carries the responsibility for providing case management and outreach services to clients throughout Region 2 of the CT Department of Mental Health & Addiction Services (DMHAS), with a focus on reaching the Latino population. The focus is on reaching and helping Latinos facing unhealthy substance use. This includes, but is not limited to the following:

• Provides community-based providers with information on substance abuse treatment and access to services
• Ensures a region-wide integration and collaboration with other providers;
• Establishes linkages with other organizations within Region 2 which provide services to Latinos in order to facilitate referrals to such services;
• Facilitates and participates in monthly meetings with collaborators in order to share ideas, develop approaches review success and failures, in order to assist one another and plan for future directions;
• Works with the FHCHC data team to institute a tracking system that follows the individual through the various levels of the continuum of care;
• Works with the FHCHC data team to institute a tracking system to follow up on Latino individuals leaving treatment for non-compliance or against medical advice.
• Connects clients with needed services and supports including making internal and external referrals
• Works closely with FHCHC’s Addiction Medicine Care Coordinator and other members of the FHCHC Care Coordination team, to help clients facing barriers such as housing, food insecurity, etc.
• Ensures that all clients have the needed transportation to and from meetings/appointments related to withdrawal treatment, hazard reduction and recovery support. On some occasions, will have to transport the client himself/herself utilizing FHCHC-owned vehicle.
• Maintains strict adherence to all document deadlines including report deadlines and timely completeness of documentation and documents client referrals, encounters and services in Epic (electronic health record)
• Attends and actively participate in staff meetings, supervision, and trainings as directed and participates in community events relevant to assisting the Latino population with issues of substance use withdrawal treatment, hazard reduction, and recovery support
• Will ensure that a minimum of 40 new patients per year enter into this Latino focused, substance use support program throughout the entire Region 2.

• Bachelor’s degree in relevant field and experience in case management are required.
• The ability to understand more advanced computer skills and be proficient in the advanced knowledge of software such as Microsoft Word and Excel is also required; knowledge of Epic preferred.
• Experience in working with individuals facing addiction challenges. Excellent interpersonal skills and the ability to maintain a positive collaborative relationship among staff; fluent in English and Spanish required.
• Must possess a valid driver's license and maintain a driving record that meets company standards

• None

American with Disabilities Requirements:

External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job specific responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case by case basis.

Fair Haven Community Health Care is an Equal Opportunity Employer. FHCHC does not discriminate on the basis of race, religion, color, sex, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.