Health Information Management Specialist/Analyst

Fair Haven Community Health Care 

FHCHC is a forward-thinking, dynamic, and exciting community health center that provides care for multiple generations at over 143,000 office visits in 21 locations. Overseen by a Board of Directors, the majority of whom are patients themselves, we are proud to offer a wide range of primary and specialty care services, as well as evidence-based patient programs to educate patients in healthy lifestyle choices. As we grow and are able to bring high-quality health care to more areas that need access, we continue to put our patients first in everything we do. The mission of FHCHC is “To improve the health and social well-being of the communities we serve through equitable, high quality, patient-centered care that is culturally responsive.”

For 53 years, we have been a health care leader in our community focused on providing excellent, affordable primary care to all patients, regardless of insurance status or ability to pay. Fair Haven is proud to have a diverse and motivated team of professionals who are constantly seeking ways to enhance and improve the health and well-being of all patients. We believe that everyone should have access to high-quality medical and dental care, regardless of ability to pay.

Job purpose

Reporting to the Manager of the Health Information Management (HIM) Department, the HIM Specialist/Analyst performs the duties related, but not limited to, the retrieval and distribution of medical record information needed for patient care, insurance, personal retention, research, and legal purposes.

Duties and responsibilities

The HIM Specialist is responsible for aiding the HIM Manager with the coordination of essential HIM functions and workflows. Typical duties include but not limited to:

• Releases patient health information appropriately to requesters according to State and Federal regulations as well as Departmental policies and procedures
• Ensures that HIM staff meets daily productivity standards and turnaround times (TAT) according to established department policies and procedures
• Coordinates the activities performed for quality improvement purposes.  Interacts with physicians, residents, and other HIM team members to follow up on incomplete charts, resolving physician deficiencies and delinquencies to ensure that medical records meet regulatory standards for accuracy, quality, and completeness
• Maintains privacy, security, and confidentiality of patient health information in compliance with HIPAA regulation
•  The HIM Specialist will help train, orient new departmental staff, and provide continuing education to existing staff as required
• Reviews the work performed by others to assure the quality and consistency of the release of information function
• Responds to record “audits” initiated by insurance carriers, governmental agencies or internal requestors
• Conducts audits verifies the accuracy of scanned documents and source documents and ensures documents are legible and properly indexed for accurate retrieval; identifies and documents inaccuracies in accordance with established criteria; recognizes trends in scanning errors
• Advises healthcare staff and supervisors as needed, for example: policies and regulations, workflows within the HIM Department, proper scanning of documents, engages management concerning new workflow possibilities. 
• Gathers and generates reports on various department metrics for review by management; recommends processes and procedures to improve departmental performance.
• Cross-train as back up for other positions as assigned
• Completes special projects as assigned and performs other duties as required

Qualifications

• Bachelor’s degree in Nursing, Public Health, Health Administration or related field and three years of experience analyzing and managing data required. Clinical degree and significant experience in Public Health, Health Administration or related field may be substituted for a bachelor’s degree requirement. The selected candidate will have:
• Expert knowledge of medical records workflow and electronic medical record (EMR) systems.
• Skills and proficiency in the use of advanced spreadsheet, database and statistical software and Microsoft Office; knowledge of HIPAA and other laws, statues and regulations pertaining to release of protected health information and Electronic Medical records experience required.
• Attention to detail and the ability to work independently with minimal supervision
• Experience with clinical data
• Excellent customer service and organizational skills. The ability to deal with public in pleasant and effective manner and excellent written and verbal communication skills are essential.
• The selected candidate will be confident working independently, taking the initiative, and have the ability to quickly adapt and learn in an ever-changing technical, contractual, and regulatory environment.

American with Disabilities Requirements:

External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job specific responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case by case basis.

Fair Haven Community Health Care is an Equal Opportunity Employer. FHCHC does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.