Maternal Health Care Coordinator

Fair Haven Community Health Care 

FHCHC is a forward-thinking, dynamic, and exciting community health center that provides care for multiple generations at over 143,000 office visits in 21 locations. Overseen by a Board of Directors, the majority of whom are patients themselves, we are proud to offer a wide range of primary and specialty care services, as well as evidence-based patient programs to educate patients in healthy lifestyle choices. As we grow and are able to bring high-quality health care to more areas that need access, we continue to put our patients first in everything we do. The mission of FHCHC is “To improve the health and social well-being of the communities we serve through equitable, high quality, patient-centered care that is culturally responsive.”

For 53 years, we have been a health care leader in our community focused on providing excellent, affordable primary care to all patients, regardless of insurance status or ability to pay. Fair Haven is proud to have a diverse and motivated team of professionals who are constantly seeking ways to enhance and improve the health and well-being of all patients. We believe that everyone should have access to high-quality medical and dental care, regardless of ability to pay.

Job purpose

The Maternal Health Care Coordinator is a vital member of the midwifery and care coordination teams. This role works closely with the Certified Nurse Midwives (CNM), nurses and care coordinators to improve access to quality, patient-centered care, which leads to better health outcomes. The Maternal Health Care Coordinator also works to identify and mitigate social barriers that may affect a patient’s health and well-being.

Duties and responsibilities

Reporting to the Care Coordination Program Manager, the Maternal Health Care Coordinator will work collaboratively with the midwifery team to coordinate prenatal and postpartum care for FHCHC midwifery patients. The Maternal Health Care Coordinator will focus on achieving healthy outcomes through coordination of high quality of care, and connection to community resources.

Primary responsibilities include but are not limited to:

• Facilitate access to prenatal care, including outreach to patients that have missed appointments, coordinate labs and imaging as needed.
• Ensure appropriate scheduling of prenatal and postpartum visits, as well as prenatal groups.  Conduct reminder calls, screen for and mitigate barriers to attendance.
• Participate in prenatal groups and provide patient and provider support as assigned by manager.
• Complete forms required for clinical care and addressing social determinants of health (e.g. durable medical equipment, transportation, utility forms).
• Respond to patient calls relevant to role as Care Coordinator and as assigned by manager.
• Screen for social determinants of health with every prenatal patient not connected with the Healthy Start Program. 
• Link patients with identified social needs to community resources.
• Assist patients with insurance enrollment, or other patient assistance programs.
• Attend relevant trainings as required and assigned.  Attend morning huddles, weekly and monthly team meetings.
• Document client interactions in the EPIC electronic health record and communicate securely with other team members and clinicians.
• May provide interpretation (if qualified to do so).
• Maintain strict adherence to all deadlines including report deadlines and timely completeness of documentation. 

Qualifications

Associates Degree in a health related field is required, relevant experience may be considered in lieu of degree.  A Bachelor’s degree, and a certification in Medical Assisting preferred. Bilingual English and Spanish, strong knowledge of medical terminology and relevant procedures and a valid CT driver’s license and/or access to reliable transportation is required.    

Experience in Care Coordination; particularly in maternal health; using EPIC electronic health record is also preferred.

The ideal candidate will possess strong computer skills, including word processing and data entry, and demonstrate the ability to work independently.

American with Disabilities Requirements:

External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job specific responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case by case basis.

Fair Haven Community Health Care is an Equal Opportunity Employer. FHCHC does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.