Dental Billing Specialist

Fair Haven Community Health Care 

FHCHC is a forward-thinking, dynamic, and exciting community health center that provides care for multiple generations at over 143,000 office visits in 21 locations. Overseen by a Board of Directors, the majority of whom are patients themselves, we are proud to offer a wide range of primary and specialty care services, as well as evidence-based patient programs to educate patients in healthy lifestyle choices. As we grow and are able to bring high-quality health care to more areas that need access, we continue to put our patients first in everything we do. The mission of FHCHC is “To improve the health and social well-being of the communities we serve through equitable, high quality, patient-centered care that is culturally responsive.”

For 53 years, we have been a health care leader in our community focused on providing excellent, affordable primary care to all patients, regardless of insurance status or ability to pay. Fair Haven is proud to have a diverse and motivated team of professionals who are constantly seeking ways to enhance and improve the health and well-being of all patients. We believe that everyone should have access to high-quality medical and dental care, regardless of ability to pay.

Job purpose

Fair Haven prides itself on efficient billing services including the filing of claims, appeals processing, authorizations, and, above all, fostering a passion for helping individuals access the care they need. The Dental Billing Specialist works closely with the Billing and Dental department verifying patient benefits to ensure accuracy and detail. This role will also involve supporting daily operations at dental office locations to ensure smooth administrative and billing functions.

Duties and responsibilities

The Dental Billing Specialist maintains the professional reimbursement and collections process for the dental program and supports daily operations at dental office locations. Typical duties include but are not limited to:

Billing

• Performs billing and computer functions, including data entry, documentation review and encounter and payment posting
• Prepares and submits clean claims to various insurance companies either electronically or by paper when necessary
• Resolves claims and claim denials to ensure maximum reimbursement for services provided
• Assists dental office staff with administrative tasks to maintain efficient office operations

Carrier Authorizations

• Verifies patients' insurance and obtains coverage breakdowns
• Creating Advanced Beneficiary Notices as needed based on coverage
• Responsible for GFE (Good Faith Estimate) process
• Schedule/treatment plan reviews for carrier authorization
• Obtains and logs prior authorizations for procedures as required by insurance carriers. 

Collections (Self-pay)

• Prepare, review and send patient statements
• Process and send “collections” letters for outstanding balances
• Process all returned mail and ensures accurate patient records.
• Answer incoming patient billing phone calls, resolves billing inquiries and sets up payment arrangements.
• Initiates collection calls and follows the collections process outlined in FHCHC billing guidelines.

Dental Office Support

• Assists with front-desk duties as needed, including scheduling, patient check-in, and handling inquiries.
• Collaborates with dental office teams to ensure compliance with billing and authorization protocols.
• Provides on-site administrative support to maintain daily office functions.

Qualifications

• High School diploma or GED is required. Experience in a dental setting is essential. The ideal candidate will have a minimum of one year of dental authorizations and billing experience; excellent Interpersonal skills, accuracy and attention to detail a must.
• The selected candidate will have the ability to work in a team environment or independently; to meet all established deadlines, metrics and assignment goals at all times and have oral and written proficiency in English. Bi-lingual in English and Spanish is highly preferred.
• Proficiency with computer systems and multi-line telephones.
• Knowledge of dental terminology and Medicaid-specific billing and authorization practices.

American with Disabilities Requirements:

External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job specific responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case by case basis.

Fair Haven Community Health Care is an Equal Opportunity Employer. FHCHC does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.