Harm Reduction Program Manager

Fair Haven Community Health Care 

FHCHC is a forward-thinking, dynamic, and exciting community health center that provides care for multiple generations at over 143,000 office visits in 21 locations. Overseen by a Board of Directors, the majority of whom are patients themselves, we are proud to offer a wide range of primary and specialty care services, as well as evidence-based patient programs to educate patients in healthy lifestyle choices. As we grow and are able to bring high-quality health care to more areas that need access, we continue to put our patients first in everything we do. The mission of FHCHC is “To improve the health and social well-being of the communities we serve through equitable, high quality, patient-centered care that is culturally responsive.”

For 53 years, we have been a health care leader in our community focused on providing excellent, affordable primary care to all patients, regardless of insurance status or ability to pay. Fair Haven is proud to have a diverse and motivated team of professionals who are constantly seeking ways to enhance and improve the health and well-being of all patients. We believe that everyone should have access to high-quality medical and dental care, regardless of ability to pay.

Job Purpose

Reporting to the Director of Programs, the Harm Reduction Program Manager is the administrative lead for Fair Haven Community Health Care’s (FHCHC’s) Harm Reduction programming. The Harm Reduction Program Manager supervises the Care Coordinator for Harm Reduction and creates a culture of humility, cultural responsiveness, and hospitality throughout FHCHC’s harm reduction programming. This programming includes street outreach, liaising with FHCHC clinicians regarding harm reduction approaches to care, and partnering with other local services (including community-based organizations, shelters, police services, and others). Upholding the principles of harm reduction, the Program Manager will use a recovery-oriented approach to program-building and all client interactions.

Duties and Responsibilities

The Harm Reduction Program Manager will work closely with clinical and operations leadership at FHCHC to align harm reduction programming and strategy with FHCHC’s mission and strategic plan. Typical duties include but are not limited to:

• Serve as a community-facing lead for all harm reduction programming offered at FHCHC
• In partnership with other community and city leaders, coordinate community-level harm reduction meetings
• Ensure that process- and outcomes-measures pertinent to harm reduction programming are collected, collated and analyzed to inform refinements and continuous quality improvement
• Report on the progress of harm reduction programming to internal and community stakeholders and seek their input on program refinement
• Collaborate with FHCHC clinical and operations leadership on sustainability planning for harm reduction-related activities
• Provide individual and/or group recovery-oriented activities
• Develop person-centered recovery plans with stage-wise treatment goals and objectives that are measurable; observe and record clients’ progress towards goals
• Provide individual and group sessions in community settings within the psychiatric rehabilitation skill-building model (e.g. assisting with activities of daily living, teaching recovery skills, developing self-advocacy skills and providing health and wellness education)
• Provide supervision, training and mentorship to Care Coordinator for Harm Reduction, including chart reviews, and workflow monitoring
• Consult with behavioral health and medical clinicians to assure quality of care.

Qualifications

Bachelor Degree required; a suitable combination of education and lived experience with the population served may be substituted for the degree requirement.  At least one year of supervisory experience required.  Peer Recovery Support Certification in the state of Connecticut is required within 12 months of hire for all peer support specialists at FHCHC.  

Direct Reports

• Care Coordinator for Harm Reduction

American with Disabilities Requirements:

External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job specific responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case by case basis.

Fair Haven Community Health Care is an Equal Opportunity Employer. FHCHC does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.