Vice President of Health Center Operations

Fair Haven Community Health Care 

FHCHC is a forward-thinking, dynamic, and exciting community health center that provides care for multiple generations at over 143,000 office visits in 21 locations. Overseen by a Board of Directors, the majority of whom are patients themselves, we are proud to offer a wide range of primary and specialty care services, as well as evidence-based patient programs to educate patients in healthy lifestyle choices. As we grow and are able to bring high-quality health care to more areas that need access, we continue to put our patients first in everything we do. The mission of FHCHC is “To improve the health and social well-being of the communities we serve through equitable, high quality, patient-centered care that is culturally responsive.”

For 53 years, we have been a health care leader in our community focused on providing excellent, affordable primary care to all patients, regardless of insurance status or ability to pay. Fair Haven is proud to have a diverse and motivated team of professionals who are constantly seeking ways to enhance and improve the health and well-being of all patients. We believe that everyone should have access to high-quality medical and dental care, regardless of ability to pay.

Job purpose

The Vice President of Health Operations (VP) holds primary accountability for the organization’s operational performance across key areas.  The VP plays a central role in strategic planning, program development, operational execution, and facilities management to support the mission and goals of FHCHC.

Duties and responsibilities

Reporting to the Chief Operations Officer, the VP of Health Center Operations collaborates closely with the COO and partners with executive leadership and other key stakeholders to ensure that the operational activities align with and advance organization’s strategic objectives.  Typical duties include but are not limited to:

• Clinical Practice Initiatives:
  • Provide planning and decision support for clinical programs to meet annual operating targets, providing clinician productivity, financial analysis and program effectiveness.  Collaborate with clinical leadership on long term planning, as well as analysis and resolution of short-term issues.  Suggest solutions and implement decisions.
  • Facilitate site based operations councils to review periodic productivity, quality, service, fiscal and other performance metrics.  Monitor and report on key performance indicators, providing regular updates and recommendations for improvement. 
  • Working with COO, implement changes at the clinical level as appropriate, with goal of improving efficiency, productivity and customer satisfaction.
  • Lead cross-functional teams to analyze existing processes and identify areas for improvement and increased productivity.   
  • Implement operations of new sites and programs including 390 Grand facility, med-peds residency program, and Harm Reduction center, among others.
• Facilities Department oversight
  • Provide leadership and accountability for the success of multiple site projects
  • Prepare bid specifications for equipment and projects; coordinates bidding process with Finance Department.
  • Prepare and manage operational and capital budgets for facility maintenance and ensure goals and benchmarks are achieved.
  • Review monthly financial reports for compliance with budget.
• School Based Health Center Program oversight
  • Liaise with Board of Education or school leadership in three school districts to further the goals of growth and access for the SBHC program
  • Provide operational oversight to the SBHC program including medical, dental, and behavioral health service lines
  • Prepare and manage operational and grant budgets for and ensure goals and benchmarks are achieved.
  • Review monthly financial reports for compliance with budget.
• Participate in the development of the long-term strategic goals/plans and implements the objectives necessary to fulfill the mission/vision of the organization. Direct additional programs and projects as identified by the COO to address the needs of the organization and acts as a rapid response leader to emerging issues.
• Represent FHCHC in the community to support and further FHCHC’s mission

Qualifications

Bachelor’s degree in business, healthcare administration, or similar required; Master’s degree preferred (e.g. MBA, MHA, MPH). Five or more years of progressively responsible management experience within a health care facility or group practice also required; FQHC experience preferred.

The selected candidate will have:

• A history of effectively managing multiple competing responsibilities with the ability to prioritize and drive critical business objectives
• Demonstrated analytical skills and ability to think strategically and solve problems
• Strong project management skills
• Strong business and financial acumen with knowledge and skills in strategic and business planning

Direct Reports

• Director of Facilities
• Director of SBHC Operations            

American with Disabilities Requirements:

External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job specific responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case by case basis.

Fair Haven Community Health Care is an Equal Opportunity Employer. FHCHC does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.