School Based Health Center Dental Coordinator

Fair Haven Community Health Care 

FHCHC is a forward-thinking, dynamic, and exciting community health center that provides care for multiple generations at over 143,000 office visits in 21 locations. Overseen by a Board of Directors, the majority of whom are patients themselves, we are proud to offer a wide range of primary and specialty care services, as well as evidence-based patient programs to educate patients in healthy lifestyle choices. As we grow and are able to bring high-quality health care to more areas that need access, we continue to put our patients first in everything we do. The mission of FHCHC is “To improve the health and social well-being of the communities we serve through equitable, high quality, patient-centered care that is culturally responsive.”

For 53 years, we have been a health care leader in our community focused on providing excellent, affordable primary care to all patients, regardless of insurance status or ability to pay. Fair Haven is proud to have a diverse and motivated team of professionals who are constantly seeking ways to enhance and improve the health and well-being of all patients. We believe that everyone should have access to high-quality medical and dental care, regardless of ability to pay.

Job purpose

The School Based Health Center Dental Coordinator serves as the administrative lead of the school based dental program and functions as a key member of the dental team.

Duties and responsibilities

Reporting to the Director of SBHC Operations, the SBHC Dental Coordinator is responsible for performing a variety of administrative duties to provide support in the daily functions of the SBHC dental program. Works collaboratively with FHCHC dental staff both in schools and at the office as well as school personnel to support a robust and growing program.

Typical duties include but are not limited to:

• Perform administrative tasks with emphasis on managing SBHC dental enrollment forms and electronic health record (Epic) integrity.
• Facilitate entry into care for new enrollees and manage appointments and scheduling templates for our public health hygienists across multiple  sites.
• Coordinate all school-based dental services and manage enrollment, scheduling and reminder reports.
• Obtain/enter dental billing data including pre-visit verification of carrier and demographic information for billing.
• Collaborate with dental office staff to facilitate seamless workflows that are more efficient and better supported for both SBHC and Office patients.
• Liaise with patients and families to coordinate patient care; manage referrals for dental care.
• Work with SBHCs on process, enrollment and outreach strategies with both Dental Health Program Manager and SBHC Operations Director.
• Represent FHCHC at school-related activities and community events concentrating on educating and engaging families about SBHC services.
• Ensure patient privacy and confidentiality.
• Perform other necessary duties required by FHCHC to provide high-quality care.

Qualifications

• Associates degree preferred, relevant dental experience (two years) may substitute degree requirement. Bilingual with oral and written fluency in English and Spanish and proficiency in Microsoft Office and data entry is also required. Experience in pediatric outpatient-integrated care or a dental office setting is highly desirable; familiarity with electronic health record system is essential, experience with Epic preferred.
• Must have creative problem solving skills with excellent written, verbal and interpersonal communication skills.

American with Disabilities Requirements:

External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job specific responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case by case basis.

Fair Haven Community Health Care is an Equal Opportunity Employer. FHCHC does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.